A quality staff, including barmen and waiters, is key to restaurant industry success. In South Africa, working as a waiter or bartender requires no formal qualifications or training. This sector of employment is mainly unregulated. In a country with high unemployment rates, it attracts those looking to make ends meet. However, this poses significant risks for bars and restaurants, as a single negative interaction between a patron and a staff member can result in losing a customer for life. A professional staffing solution is the answer.
The world’s top restaurants exemplify this point: while the food may be exceptional, what the dishes taste like is only one part of the dining experience. The overall presentation, the wine list, the location, the décor, and, most importantly, the barmen and wait staff all contribute to a memorable experience. Getting all these factors right is crucial to creating a positive dining environment.
While not everyone can dine at high-end restaurants, these same principles should apply to any restaurant or bar. Having the right staffing solution in place, ensuring staff interact well with patrons, can greatly affect the overall customer experience.
The Restaurant Industry is Extremely Competitive
Today, restaurants and coffee shops can be found on nearly every corner, many offering similar menus. With consumers spoilt for choice, customer service becomes a key differentiator. Qualified and professional staff can help your establishment stand out and encourage repeat customers.
Restaurants located in venues such as hotels and conference facilities also depend heavily on the quality of service offered by their staff. The experience in these areas can make or break the overall impression and influence future bookings from large corporates.
Staff Are the Face of Your Business
Waitrons and bar staff are the face of a restaurant, and it’s their responsibility to ensure that patrons have an enjoyable experience from beginning to end.
A reliable staffing solution ensures that staff members are well-versed in the menu, can answer questions, and make recommendations. They must make customers feel welcomed and cared for, offering just the right amount of attention. Staff also need to follow protocols and understand their multifaceted role, which can include preparation, hosting, serving, and cleaning.
Training Is Key
Properly trained staff are essential to a restaurant’s overall efficiency, which customers value and which is also beneficial for business.
However, finding the right waitrons and bar staff and training them effectively can be a challenge. Hiring the wrong person or inadequately trained individuals can negatively impact your business, resulting in high staff turnover.
CSG Offers a Turnkey Staffing Solution
CSG provides a complete staffing solution for hotels and restaurants, supplying well-trained and skilled individuals for these roles. Their team members are trained to the highest standards, ensuring that they are an asset to your business and contribute to its success.
